Frequently Asked Questions

Setting up a credit account

It couldn't be easier, you can set up an account online right now by clicking on the "Your Account" tab above.There is no charge to set up an account with us and it takes just a few moments to complete the application. If you require specific information about our company in order to set up an active account please download the appropriate form here.

We offer standard (30 day) business terms to established organisations in the United Kingdom that have been in continuous operation for more than 5 years and employ more than 50 staff. This includes most Government research organisations, Universities and Institutes engaged wholly in medical, clinical or biological research, most pharmaceutical companies and clinical research organizations (CRO's) are included in this category. 

Organisations not fulfilling these criteria or any organization or individual can purchase products on line using an approved credit or debit card using our secure payment portal which is operated by Google Checkout. Alternatively we accept cheques drawn on a UK clearing bank and will dispatch products immediately upon notification of funds clearence in our account. We will be announcing further payment options shortly. 

Trading account credit limits are set automatically each quarter by calculating the volume of business in the previous quarter and the Debtors Days Outstanding (ie, the quicker you pay your bill the higher your credit limit).

Please call us on 0844 292 0845 (Lo Call rate) for further information.  

Products that are not in our catalogue

We offer a search and supply service for registered customers that will find the research products you are looking for. Product results from these searches will be posted on our web site under our special products and projects section and we will always attempt to identify multiple sources of supply to give you choice in quality, price and specification. Please contact us by e-mail outlining as much information as possible about the products or services you require and we will write back giving you a link to the information on the web site.

Purchasing and shipping workflow

Purchasing online is designed to be simple and efficient.

1. Before you purchase you must have a valid account with us, which you can set up instantly at any time and without charge.
2. You must be logged in on the secure portal, and you can see that by your account name appearing at the top of your screen
3. You can then select and deselect products as you browse the site. Products will be added to or removed from your basket as you request.
4. Your basket is visible at all times on the right hand column of the web site and you can go to the checkout at any time
5. If you make a mistake after you have purchased products please call us as soon as possible as our picking and processing system is fully automatic.
6. Once you have placed an order you will be notified automatically by e-mail as to the progress of your order. You can also go online at any time to track your orders, see your purchasing history, review your favourite items and check the balance and current status of your account.
7. Your products are normally consolidated and shipped although some of our suppliers will ship directly to you, if your order is to be consolidated we will normally wait for all products to be available before shipping to save you additional delivery charges. If you need products urgently please put them on a separate order and we will ship them separately.
8. If you need any special products that we don't have in our normal catalogue, you can contact us by e-mail, we will source them and post them up for your to review on the web site. 
9. All products that need to ship on ice or with special instructions will be clearly marked as such on the web site.

Please bear in mind that we value your continued custom, our future depends upon our service and professionalism, our web site is only our catalogue not our ethos.

Once you are logged in to your account you can use the following options

We currently accept 3 payment methods.

1) Open a credit account with us and you can order goods to the amount that is currently available in your credit account. click here for more details

2) You can elect to pay by cheque - Your goods can be ordered on the site but not shipped until your cheque is cleared whereupon goods will be shipped immediately

3) You can order and pay for your goods via the Google checkout tool that is enabled on the system. You will need a Google Checkout account but once you have this payment is quick and relatively painless.

We will implement both direct credit card (via HSBC) and "Pay Point" methods as customers request these services.

We will require a valid copy of your VAT exemption certificate, you can then set up a second account entitled VAT exemption. Please state after your company name in the same box 'VAT exemption'. Once any orders are placed through this account you can fax us your valid certificate on 0844 292 0846 or e-mail it to us at info@biopoint.co.uk. We must receive a Valid VAT exemption certificate every time an order is placed with your second account.

A printed quotation can be generated from the system without difficulty just follow these simple steps.

1) Make sure you have set up an account by following the simple steps here

2) If this is a new account call 0844 292 0845 (Lo Call) and we will authorise a credit limit and discount structure

3) This will be immediately validated by e-mail

4) Select the items and quantities in the normal way using the "Buy" buttons

5) Go to the Checkout section and review the items list

6) Check that your Billing Address and Delivery address is correct

7) Your screen should look similar to that shown below.

8) Select the print function on your browser and the quotation will be generated and printed to your selected printer.

Note: It is advisable to have your browser set to full screen (double click on the top bar of the window) so that your printer can format the print command properly.

Please call us if you have any difficulty.